Customer Service: The Co-Host’s Key Responsibility

Customer Service: The Co-Host’s Key Responsibility

Providing exceptional customer service is a cornerstone of a co-host's role on Turo. Co-hosts respond promptly to renter inquiries, assist with booking modifications, and address concerns before, during, and after a trip. They also handle roadside assistance calls and ensure a smooth customer experience from start to finish. By managing communication and solving issues proactively, co-hosts build trust and foster positive reviews, enhancing both the owner’s reputation and their vehicle’s visibility on Turo.

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