How do you determine the amount of "wear and tear" on a vehicle at the end of a rental?

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• How is wear and tear assessed at the end of my rental period?

  Our team will perform a thorough inspection of the vehicle at the end of your rental period and assess any wear and tear that falls outside of our definition. If there is any damage that requires repair beyond wear and tear, you will be notified and ...

• Should I expect some wear and tear on the vehicle during my rental period?

  Yes, wear and tear is to be expected as these are rental vehicles that are used frequently.

• Why is normal wear and tear acceptable on a rental vehicle?

  As a rental company, we understand that normal wear and tear is an unavoidable part of the rental process. We factor these minor damages into our pricing and consider them to be a normal cost of doing business.

• What is considered "wear and tear" of the vehicle while it's in your possession?

  We define "wear and tear" as any damage under 5 inches in diameter, including but not limited to dings, dents, scratches, wheel rash, etc.

• What if my vehicle breaks down during a rental?

  If your vehicle breaks down during a rental, we'll work with you and the renter to make arrangements for repairs to be completed. Roadside assistance is part of the renter agreement and may be contacted for support.