How is wear and tear assessed at the end of my rental period?

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• Should I expect some wear and tear on the vehicle during my rental period?

  Yes, wear and tear is to be expected as these are rental vehicles that are used frequently.

• How do you determine the amount of "wear and tear" on a vehicle at the end of a rental?

  We perform a thorough inspection of the vehicle before and after each rental, documenting any damage that occurs. If there is damage beyond "wear and tear," we will work with the customer to resolve the issue.

• Why is normal wear and tear acceptable on a rental vehicle?

  As a rental company, we understand that normal wear and tear is an unavoidable part of the rental process. We factor these minor damages into our pricing and consider them to be a normal cost of doing business.

• What is considered "wear and tear" of the vehicle while it's in your possession?

  We define "wear and tear" as any damage under 5 inches in diameter, including but not limited to dings, dents, scratches, wheel rash, etc.

• Who is liable for damage to my vehicle during a rental?

  The renter is liable for any damage to the vehicle during a rental period. The renter can choose varying deductible options when the vehicle is on rent and depending on which option they chose, the owner of the vehicle could potentially come out of ...