What happens if the renter does not report the damage?
If the renter does not report the damage, we will still assess the damage and communicate with you about the repair process. We will work with the renter and Turo to recover any costs for the damage but we cannot guarantee reimbursement.
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What if my car is damaged by a renter but the renter is not at fault?
If your car is damaged by a renter but the renter is not at fault, our insurance policy may cover the cost of repairs. However, the vehicle owner may still be responsible for paying the damage deductible.
What if a renter causes an accident during a rental?
If a renter causes an accident during a rental, our liability insurance coverage will apply to any damages or injuries to third parties. However, if the renter's insurance coverage is insufficient, the vehicle owner may be responsible for paying the ...
Who is liable for damage to my vehicle during a rental?
The renter is liable for any damage to the vehicle during a rental period. The renter can choose varying deductible options when the vehicle is on rent and depending on which option they chose, the owner of the vehicle could potentially come out of ...
What is a damage deductible?
A damage deductible is the amount that the vehicle owner is responsible for paying in the event of damage to their car during a rental. The amount of the deductible may vary depending on the level of insurance coverage and the terms of the rental ...
What if a renter doesn't return my car on time?
The renter is charged an additional fee for extended returns and our customer service team approves/works with renters to get the car back as soon as possible. If necessary, we'll involve the authorities to help recover the vehicle.