What if a renter doesn't return my car on time?
The renter is charged an additional fee for extended returns and our customer service team approves/works with renters to get the car back as soon as possible. If necessary, we'll involve the authorities to help recover the vehicle.
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What if my car is damaged by a renter but the renter is not at fault?
If your car is damaged by a renter but the renter is not at fault, our insurance policy may cover the cost of repairs. However, the vehicle owner may still be responsible for paying the damage deductible.
What if my car needs maintenance during a rental?
If your car needs maintenance during a rental, please contact us immediately. We'll work with the renter to provide them with a replacement vehicle if necessary.
What if my car is damaged during a rental?
If your car is damaged during a rental, we'll work with the renter and their insurance company to get the damage repaired. We also offer optional additional insurance coverage to help protect your vehicle and your max out of pocket expenses.
What happens if the renter does not report the damage?
If the renter does not report the damage, we will still assess the damage and communicate with you about the repair process. We will work with the renter and Turo to recover any costs for the damage but we cannot guarantee reimbursement.
What if a renter causes an accident during a rental?
If a renter causes an accident during a rental, our liability insurance coverage will apply to any damages or injuries to third parties. However, if the renter's insurance coverage is insufficient, the vehicle owner may be responsible for paying the ...