What if my vehicle breaks down during a rental?

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• What if my vehicle is stolen during a rental?

  If your vehicle is stolen during a rental, please contact us immediately. We'll work with the renter and the authorities to recover the vehicle. If the car is not recovered, Turo's carrier, or our insurance policy may cover the loss though you may be ...

• Who is liable for damage to my vehicle during a rental?

  The renter is liable for any damage to the vehicle during a rental period. The renter can choose varying deductible options when the vehicle is on rent and depending on which option they chose, the owner of the vehicle could potentially come out of ...

• How do you determine the amount of "wear and tear" on a vehicle at the end of a rental?

  We perform a thorough inspection of the vehicle before and after each rental, documenting any damage that occurs. If there is damage beyond "wear and tear," we will work with the customer to resolve the issue.

• How does insurance work for my rental?

  We setup insurance coverage for all rentals through the Turo rental platform. We also offer additional insurance coverage for vehicle owners to protect their cars from damage or loss.

• Why is normal wear and tear acceptable on a rental vehicle?

  As a rental company, we understand that normal wear and tear is an unavoidable part of the rental process. We factor these minor damages into our pricing and consider them to be a normal cost of doing business.