What is considered "wear and tear" of the vehicle while it's in your possession?

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• Should I expect some wear and tear on the vehicle during my rental period?

  Yes, wear and tear is to be expected as these are rental vehicles that are used frequently.

• How do you determine the amount of "wear and tear" on a vehicle at the end of a rental?

  We perform a thorough inspection of the vehicle before and after each rental, documenting any damage that occurs. If there is damage beyond "wear and tear," we will work with the customer to resolve the issue.

• Why is normal wear and tear acceptable on a rental vehicle?

  As a rental company, we understand that normal wear and tear is an unavoidable part of the rental process. We factor these minor damages into our pricing and consider them to be a normal cost of doing business.

• How is wear and tear assessed at the end of my rental period?

  Our team will perform a thorough inspection of the vehicle at the end of your rental period and assess any wear and tear that falls outside of our definition. If there is any damage that requires repair beyond wear and tear, you will be notified and ...

• What if my vehicle is not repairable?

  In the rare case that your vehicle is not repairable, we will work with you to determine the next steps, including compensation for the loss of the vehicle.