Why does it take some time to receive my payment?
The payment process involves several steps, including reconciliation of rental data, calculation of earnings, and processing of payments via ACH. This process can take some time to complete, but we strive to ensure that payments are processed as quickly and efficiently as possible.
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When can I expect to receive my payment?
Direct deposits are processed by the 15th of the month. If the 15th falls on a weekend, payments can be delayed for a few days or can depend on the clearing house of your bank.
How can I access my rental data and payment information?
As a vehicle owner, you will have access to a customer dashboard where you can view your monthly rental data, billing and payment information. You can log in to your dashboard using your account credentials on our website at ...
Is there a one-time setup fee for new owners?
Yes, there is a one-time setup fee charged to new owners when they sign up with our vehicle management service. This fee covers the cost of the initial setup and onboarding process, including the inspection of the vehicle, creating the vehicle ...
How will I receive my rental earnings?
Rental earnings are paid out via ACH (Automated Clearing House), which is a secure electronic funds transfer system used by banks in the United States. We will deposit your earnings directly into the bank account you have on file with us. It's ...
What should I do if I have not received my payment?
If you have not received your payment or have any questions or concerns about your payment, please contact our customer support team for assistance at https://member.jackrabbitrental.com/ and submit a ticket.